Shipping & Delivery

Delivery times and costs will differ depending on whether you choose to purchase Standard, Express or International delivery. Please note the delivery times are calculated on business days (Monday - Friday excluding public holidays).

The Lowercase charges flat shipping rates, as listed below.

FREE Australian Shipping

FREE standard shipping for orders within Australia.

Australian orders are sent via Australia Post. You should allow 7 working days for Standard delivery of your purchases, depending upon the time of purchase and your delivery address.
Please note: All orders are sent from Sydney, Australia. If you live in WA, NT, Far North Queensland or remote rural areas you may need to allow a few extra days for postage.

International Shipping

Free shipping for orders over $150 (NZD, SGD, USD)
NZ & SG Flat Rate: $14.95
Worldwide Flat Rate: $19.95

International orders should be delivered to most locations within 7-14 days. Some overseas deliveries may take longer depending on the delivery address.
Please note: That in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.

If you have any questions about delivery please feel to contact us.

Sold-out?

All products proposed online have a limited availability. Our team works around the clock to keep The Lowercase website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If in the very unlikely circumstance we cannot supply your order we will notify you as soon as possible via your preferred method of contact and release the funds being held in your account for the purchase.

To check stock at the time of the order, each article is taken into account during the shopping process. When a product is identified as SOLD OUT it is no longer available to order. However according to the availability of our suppliers, the product may be restocked at a future date,  and if you wish you may be informed by e-mail.

For any additional enquiries regarding your order please contact: orders@thelowercase.com.au

Returns / Exchange Policy.

The Lowercase team take pride in their work and want you to enjoy your selected product. So if something is not quite right, please let us know and we can issue an exchange for another colour, another design, or an entirely different product.
Please email any concerns to: orders@thelowercase.com.au, and be sure to follow the return requirements below.

Our Standard Return Requirements.

1. Email the studio at orders@thelowercase.com.au, to notify us of your exchange. Unsolicited returns that have not be warranted for an exchange will not be accepted.
2. An original receipt must accompany all returns or exchanges. Returned merchandise must be in original condition and packaging. Opened or washed merchandise cannot be accepted for an exchange.
3. Send the product back to us by Registered Mail within 14 days of receipt of the goods. Please allow two weeks from the day you return your package to be credited with an exchange. Customers will be responsible for shipping and handling charges.

Online Ordering Security.

Protecting your personal and order information is a priority at The Lowercase studio, so you can order from the online boutique with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to thelowercase,com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. Any information that we no longer require is destroyed securely.