Welcome to the world of creatively smart kids. Big and Small.

Here are some frequently asked questions about placing orders on thelowercase.com.au, along with our privacy information and T&C's. We hope you enjoy your stay and look forward to welcoming you back soon!

FAQ

How do I find a specific item?
Our website has been designed to ensure you have an fun, fuss-free shopping experience online. Simply click on the one of the categories on the main tool bar to find the specific product you wish to be delivered, you may also refine our products by age-group where relevant. At the top left of every page we feature a convenient search engine, simply type in the product you are looking for and press “Enter” for a super quick result.

What safety standards does the activity range adhere to?
We believe in playing smart and playing safe. All Activity Books and Smart Stamp Sets created by The Lowercase comply with the ASTM D-4236 & EN 71-3 safety standards. Our pigment based ink pads have been uniquely created using 100% kid-safe, non-toxic, washable ink. Please note that all products available online should be enjoyed only under parent supervision.

What is your sustainability policy?
At The Lowercase we think Sustainable = Smart. Everyday we make active decisions to do the right thing by the world and our global community. From the materials we choose, to the method in which we design, we hope to inspire others to make the planet smile. Look closely and you will discover that the majority of our products have been locally created using 100% recycled materials.
And with high-quality and sustainability at the core of our business philosophy, we aim to offer you the best value possible as we work towards achieving the values of a forward thinking, sustainable community and a happier, healthier planet.

What ages are suitable for the Smart Stamps & Party Packs?
Where applicable please use the menu shown at the left-hand side of the product page to refine the featured products to a suitable age group. Please use your own discretion if purchasing for a child under the recommended age. The Smart Stamp Sets and Party Packs contain small parts and are not suitable for children under 36 months.

How do I contact customer services?
If you have a question that is not answered on our site please contact Customer Services using this form or email us @ orders@thelowercase.com.au

Privacy Policy / Terms & Conditions

“Friends will be much apart. They will respect more each other's privacy than their communion.” Henry Thoreau

At The Lowercase studio, the individual is paramount.  In sharing our Privacy Policy, we hope to reassure you that when you become part of The Lowercase team you can sleep-tight knowing that we will protect your personal information. This is just one for us to express how much we value your trust and how appreciative we are of your communication and business with the team.

When you register or order a product from The Lowercase on our website you may be required to submit basic information such as your name, email address, shipping/billing address, post-code, phone and credit card information. The Lowercase respects this an online requirement, and will never loan, trade or sell personal information gathered online.

When you visit our website, your Internet service provider's address and the name of the webpage directing you may be collected. This tracking ensures the helps us work towards achieving our aim: To create an enjoyable boutique shopping experience and provide you with the highest level of customer service. The information that you give us, and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient, so we don’t waste your time. By registering or ordering with The Lowercase, we have your consent to contact you via email in the future in regards to exclusive member competitions/ sale offers, our latest news, and new product updates. Please note that you may choose to unsubscribe at any time.

Your rights to privacy are also protected by law. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.

Updating your contact and mailing information that you can receive the latest news, catalogues and promotions from The Lowercase is simple. Just contact orders@thelowercase.com.au and provide your previous and current full name, mailing address, email address and phone number.

Have fun, Shopping at Checkout

To be eligible to purchase Items on The Lowercase website you must:
a. be the holder of a valid debit/credit card
b. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in  all respects
c. you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
When you order an Item from thelowercase.com online boutique you are offering to buy it for the price stated, subject to the Terms and Conditions governing this website.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation, nor an order acceptance. Unless we have notified you that we are unable to fulfill your order, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.

If you require any information regarding your order(s) please contact The Lowercase Customer Service Team on +61 (2) 8096 2939 during our office hours of Monday to Saturday 9.30am to 5.30pm GMT, or email orders@thelowercase.com.au.

We may not accept your order if (i) an item you have ordered is out of stock, (ii) we are unable to obtain authorisation for your payment or (iii) if we identify a product or pricing error. If we are unable to fulfil your order following our order acknowledgement, we will contact you by your preferred method of contact: email or telephone, to advise of the situation.

At The Lowercase studio we have taken great care to ensure that the Items on our website are presented as accurately as possible. However please be aware that colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is represented 100% accurately on-screen. However, as you will see, all our designs articulate their true beauty in real life, blooming and bursting in full colour.

These Terms & Conditions govern the sales by The Lowercase in relation to all products available online at thelowercase.com.au.

The Lowercase Gift Certificate Terms & Conditions

It is much more fun to give than it is to receive, and at The Lowercase boutique, where we are waiting to help you find your perfect gift.

Once your order has been processed, you will receive an email confirmation of your gift certificate purchase containing a personalized Gift Code for online redemption. We will also courier one of our signature silver Lowercase Gift Certificates to the address of your choice.  The Lowercase Gift Vouchers are valid for up to six months from the date of issue and are redeemable for all items available at our online boutique. Purchases exceeding available balance require the difference paid by another method. Unused balance on expiry of this card will not be refunded or credited.  We reserve the right to change any terms in The Lowercase Gift Certificate Gift Terms & Conditions at any time.

Copyright

All the texts, comments, works, illustrations and images reproduced on the website thelowercase.com.au are reserved for the title of the royalty and intellectual document of title worldwide. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly authorised by The Lowercase. Any reproduction total or partial of the catalogue of The Lowercase is strictly prohibited.

All prices on this website are in Australian dollars.

ABN 83 105 925 717. © 2010 The Lowercase All Rights Reserved.